Shipping policy

Sustainable Shipping

We ship products directly from our supplier to your address. This shipping method helps significantly reduce carbon emissions and logistics costs, allowing us to keep our prices competitive.
By choosing this approach, we reduce carbon emissions by at least 50% 🌱.

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Import Fees

Please note that import fees or customs charges may apply upon delivery, depending on your location.
These fees are not covered by Numoya and will not be refunded.

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Delivery Times

Due to our direct shipping model, the average delivery time is 2–12 business days.

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Shipping

• United Kingdom:
  Free shipping on all orders.

• Australia, Canada & United States:
  Shipping fees apply.
  The exact shipping cost will be displayed at checkout.

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 Questions About Your Order?

If you have any questions regarding your order, please check our FAQs or contact us at:
support@numoia.com

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 Tracking Your Order

After placing an order, you will receive a tracking number within a few days.
The tracking number usually becomes active 3–5 business days after it is issued, as it is processed through multiple logistics systems.
You can use this number to follow your delivery updates.